We offer several convenient payment methods for shoppers across the Philippines.
You can pay using:

• Cash on Delivery (COD)

• GCash

• Maya

• Bank Transfer (BPI / BDO)

All payments are secure, and your information is protected.

Yes! Once your order is shipped, you will receive a tracking number via SMS or email.
You can track your parcel through our logistics partners such as J&T Express or Ninja Van.

If you need help checking your tracking status, feel free to contact our support team anytime.

If you need to update your shipping address, change a product, or correct order details, please contact us within 2–4 hours after placing your order.

We will do our best to modify the order before it is processed and shipped.

Please send us a message with a photo or video of the issue within 48 hours of receiving your package.
We provide:

• Free replacements for damaged or defective items

• Reshipment if the wrong product was delivered

Your satisfaction is our priority.

Delivery times vary by location:

• Metro Manila: 1–3 business days

• Luzon: 2–5 business days

• Visayas & Mindanao: 5–7 business days

Delays may occur during holidays or bad weather, but we will always keep you updated.

Yes, we do.
If your item is defective, incorrect, or not as described, we offer:

• Replacement

• Store credit

• Refund (depending on the case)

Please reach out to us and we’ll assist you with the process.

Yes! We carefully select and test every product before listing it on our store.
We prioritize:

• Pet-safe materials

• Vet-recommended formulas

• Quality and durability

Your pet’s health and safety are always our top concern.